4. Team-Building

What are the key characteristics of highly functioning teams? What threatens the effectiveness of a team? How can you be more effective in leading meetings, building teams, and managing conflict?

5. Supervision and Delegation.

What are the important principles of delegating and coaching? How can you prepare for different conversations? What questions should a performance review answer? What tools can you use to analyze performance problems?

6. Conflict Management

How does conflict impact team dynamics and teamwork? How comfortable are you with conflict? What are some cultural differences in how people express and respond to conflict? What actions can you take to resolve conflict within a team?

7. Influence without Authority

What is the difference between positional and personal power? How can you use reciprocity and currency exchange to increase influence?

8. Systems Thinking

What is the difference between event-oriented and systems thinking? How do you model a system of concern? How can you exert influence from your position?

9. Financial Management

What are the principles of financial management? What are financial controls? What are the roles and obligations of the leader and manager in relation to financial management?

10. Data for Management Decision-Making.

Which data sources are important for purposes of accountability vs. program effectiveness? How do different donor agencies approach the issue of performance management? How can health leaders and managers create an organizational culture of information generation and use?

11. Project Management

What are the steps in the project management cycle? How can you apply project management skills to your current work in order to improve quality and productivity?

12. Effective Communication

What are your strengths and weaknesses in verbal, written, and virtual communication? How can you improve your ability to speak spontaneously? What are the elements of persuasive communication? How can you use storytelling to strengthen your impact?